FAQ's

Getting Started

Do you offer a discount on my first class?

Yes — we offer an introductory rate for new clients, both a special Mat offer and a special Reformer offer.

I've never done Pilates — where do I start?

It is recommended that you start with a one-on-one session with one of our instructors or join one of our beginner-level group classes.

I have an injury — where should I start?

If you're dealing with an injury, managing a chronic condition, or recovering from surgery, we'd recommend starting with a private one-on-one session before joining a group class. You can give us a call at (228) 219-2788 or send us an email at contact@selahpilates.com

How early should I arrive?

Plan to arrive 10–15 minutes before your first session. This gives us time to get you checked in. After your first visit, 5–10 minutes ahead is plenty. Please be mindful of the treatments and other sessions which may be happening around you.

What should I wear?

Fitted, comfortable clothing that you can move freely in. Please avoid leggings with zippers or buckles, and keep your hair secured with a hair tie rather than clips or pins, as it may damage the equipment.

What do I need to bring?

We suggest bringing grip socks, a hand towel and a water bottle.

What if I'm late?

If you arrive within 5 minutes of class starting, you're welcome to join. Because the warm-up is an essential part of every session arrivals more than 5 minutes late will unfortunately be marked as a no-show.

Bookings & Cancellations

How do I book a class?

All classes can be booked online through Mindbody or on the Selah Pilates App. If you need any assistance, please contact us at (228) 219-2788. Please note all classes must be booked in advance.

How do I cancel a class?

All classes can be cancelled online through Mindbody or on the Selah Pilates App. If you need any assistance, please contact us at (228) 219-2788. Please note all classes must be cancelled at least 24 hours in advance to avoid a late cancellation fee.

What are your late cancel and no-show policies?

We ask for at least 24 hours' notice to cancel a class. Cancellations within the cancellation window will result in the return of the class credit into your package. If you do not show up to a reserved class without cancelling or cancel less than 24 hours in advance, a no-show fee will apply, or your class credit will be deducted. Full details are available at the time of booking.

Pricing and Memeberships

What pricing options do you offer?

We offer drop-in rates, class packs and membership options. If you have questions about which option suits you best, please get in touch. We're happy to help you find the right fit.

Do your memberships have long-term commitments?

All of our memberships have a three-month autodraft recurring payment agreement. If you wish to cancel your membership early, there will be an early cancellation fee applied. Certain memberships may have other T's & C's please refer to the membership information upon payment.

What if I need to cancel my membership?

To cancel your membership, please contact us directly. Full cancellation terms are outlined at the time of sign-up. If you have any questions, early cancellation fees may apply. For more information, you can get in touch at (228) 219-2788 or contact@selahpilates.com

Private Classes and Group Events

What is the difference between a private and semi-private session?

A private session is one-on-one with your instructor. A semi-private is for two people — a good option if you'd like to train with a friend or family member.

How do I book a private session?

If you would like to book a private session, please contact us at (228) 219-2788 or email contact@selahpilates.com.

How do I book a group event?

For group events such as birthdays, bachelorette parties and the like, please contact us at (228) 219-2788 or email contact@selahpilates.com.

Are private sessions good for injury recovery?

Yes — and for most clients dealing with an injury or chronic condition, a private session is where we'd recommend starting. Your instructor builds the work entirely around your body, your injuries, and your goals. Please note you will need to be cleared by a medical doctor.

Studio Etiquette

What should I bring to class?

Please bring a water bottle with a sealed, closable lid — open cups and bottles without lids aren't permitted in the studio to protect the equipment. Clean grip socks are suggested for all reformer classes, or clean feet.

Do I need to wear shoes in the studio?

No shoes are worn in the main studio. There are cubbies at the entrance where you can leave your shoes before you come in. Please make sure your feet are clean or that you're wearing clean grip socks before stepping onto the mat or equipment.

Should I put my phone on silent?

Yes — and before you come into the building, not just the studio. We share a space with other practitioners and treatment rooms, and sound carries easily between rooms. Please switch your phone to silent when you arrive and keep it that way for the duration of your class. We also ask that conversations in the communal and waiting areas are kept low for the same reason.

Can I film or take photos during class?

Not during class — we ask that phones are put away for the full session so everyone can focus. After class, if time allows, you're welcome to take photos or a short video. During private events and group bookings, filming may be permitted with instructor approval.

How do I find the right room when I arrive?

Before you come in, please double check which studio your class is in. We share a building with other spaces and practitioners — some of the doors in the building lead directly into treatment rooms rather than into Selah. If you're not sure which room to head to, send us a message before you arrive and we'll make sure you find us.

What happens if I'm late?

Our studio doors are locked during class time to limit interruptions and protect the session for everyone already inside. Please aim to arrive a few minutes before your class begins. If you arrive more than 5 minutes late we may not be able to let you in, so please plan ahead. If you know you're running behind, give us a call or text and we'll do our best to help.

How do I get in touch if I have a question or need to change a booking?

All of our classes run by appointment and booking only. We don't have a staffed reception desk or admin space at the studio, so please reach out to us directly by phone, text or email, and we'll get back to you as soon as we can.

(228) 219-2788 | contact@selahpilates.com